Calabrio develops cloud-based software for contact centers, serving millions of agents globally across Fortune 500 companies. The company's flagship product, Calabrio ONE, integrates workforce management, quality management, interaction analytics, and call recording into a unified platform designed to help contact centers optimise customer-facing operations.
The platform combines workforce management capabilities with artificial intelligence tools including agent assist, sentiment analysis, and interaction analytics. Calabrio's approach emphasises using AI to support agent performance rather than automate roles away, focusing on what the company describes as enabling intelligent, effortless experiences for both customers and agents.
Founded in 2007 and headquartered in Minneapolis, Minnesota, Calabrio operates globally with a team of over 700 people. The company works across contact centre, customer service, and enterprise software sectors, building technology aimed at helping organisations convert customer interactions into strategic advantages.
