Channel Corporation, founded in 2010, is an AI-powered customer communication platform headquartered in South Korea with a presence in Japan and the United States. The company provides a suite of tools for businesses, including its flagship AI Messenger featuring an AI support agent named ALF, which the company states achieves over 80% resolution rates for customer inquiries. Additional products include omnichannel live chat, team communication, CRM, marketing automation, and document management services.
The platform serves over 239,000 brands globally, operating in the B2B SaaS and direct-to-consumer sectors. The company has a team of approximately 218 employees and secured $40 million in Series C funding. Its technical work involves AI, Natural Language Processing, and Customer Service Automation.
