CTC BPO Inc. is a global provider of white-label technical support, representing its clients' brands across sectors including hospitality, healthcare, broadband/MSP, and multi-family housing. Founded in 2004, the company employs over 10,000 skilled professionals from its headquarters in Irvine, California, and through operations in the United States, the Philippines, Guatemala, Honduras, India, Colombia, Egypt, Mexico, and the Dominican Republic.
The company's technical capabilities span managed service provider (MSP) support, AI and natural language processing, field service management, network monitoring, technical support engineering, and software development. To deliver these services, it has developed several proprietary platforms:
- Odyssey CX, powered by AI and natural language processing
- CAS IT Helpdesk Ticket System for IT service management
- Green Octopus Field Service Management for coordinating on-site operations
- COSMOS Network Monitoring Platform
The scale of its operations is notable: CTC BPO manages more than 20,000 buildings and one million enterprise network appliances on behalf of its clients.
