Freshworks builds cloud-based, AI-driven service software used by over 74,000 businesses worldwide, including American Express, Bridgestone, Databricks, and Sony. The company offers a suite of enterprise applications spanning customer service, IT management, human resources, and sales, with products including Freshdesk, Freshservice, and Freshsales.
Founded in 2010, Freshworks became the first B2B SaaS company founded in India to go public in the United States. The company emphasizes rapid implementation and measurable return on investment, designing its software to deliver immediate value rather than requiring extended deployment periods.
Freshworks approaches artificial intelligence with a focus on practical application and human utility. The company's development philosophy prioritises code that simplifies business processes rather than introducing unnecessary complexity, combining design expertise with the scaling methodologies common to Silicon Valley.
