We're the team behind Kustomer, an AI-powered customer service platform that's reimagining how businesses connect with their customers. Founded in 2015 by serial entrepreneurs Brad Birnbaum and Jeremy Suriel, we built Kustomer to solve a problem we've seen firsthand: traditional CRM tools treat customers like tickets, losing the human connection in the process. Our platform unifies every conversation, piece of data, and interaction into a single timeline, so your team can see the whole picture - not just the latest support request.
Today, we're pushing beyond what a CRM can do with AI-native tools that help teams work smarter, not harder. Whether it's AI Agents that handle routine inquiries, AI assistants that help reps find answers faster, or workflows that automate repetitive tasks, everything we build is about making customer service more personal and more efficient. We've grown from a small startup to a platform powering brands like Sweetgreen, Starz, and Hopper, but we still operate with that same founder-led mentality: listen to customers, build thoughtfully, and never stop improving.