Percepta is a customer experience company purpose-built for the automotive and mobility industry. It designs, builds, and operates transformational customer journeys, drawing on over 25 years of operational expertise across 15 countries and 60 markets, supporting 17 languages in approximately 150 distinct worldwide programs.
The company's technical approach incorporates AI-driven insights, predictive automation, and comprehensive analytics into its service delivery. Its portfolio spans the entire customer lifecycle, including Customer Care Services, Technical Support, Electric Vehicle (EV) Support, Fleet and Commercial Vehicle Services, Revenue Generation Solutions, Back-Office Optimization, CX Journey Mapping, and Brand Extension Strategy.
Percepta has received Global CX Excellence Awards and has been recognized for its employee experience. The firm operates a global presence across 15 countries, serving both the automotive and mobility verticals.
