TrustYou, founded in 2008, provides a technology platform for the hospitality industry. Its system unifies fragmented customer feedback, guest data, and AI-powered automation. The platform is designed to consolidate information from sources like reviews and surveys into a single system to help hotels and destinations drive revenue.
The company's core product suite includes the Customer Experience Platform (CXP) for generating actionable insights from reviews and surveys, a Customer Data Platform (CDP) that creates unified guest profiles for marketing, and AI Agents for automating guest communication. These products serve over 10,000 hotels and destinations across 165 countries. The company describes its position as the world's number one hospitality AI platform.
Based in Germany, TrustYou has a distributed team of over 120 professionals operating in a remote-first structure with offices in Spain, Romania, Singapore, Japan, and the United States. The company's technical work focuses on domains including AI-powered automation, customer data unification, and extracting insights from unstructured feedback.
