unitQ is the leading AI-powered customer insights platform that enables businesses to pinpoint real customer issues and needs instantly. Their AI agents automatically transform customer feedback from diverse channels - including support tickets, product analytics, app stores, social media, surveys, and more - into actionable insights in real time. By aggregating and categorizing feedback into thousands of granular categories, unitQ empowers teams across product, engineering, and support functions to make faster, data-driven decisions that drive product innovation and elevate customer experiences.
Founded in 2018 and backed by Google, Accel, and Zendesk, unitQ serves category-leading companies such as Bumble, PayPal, Pinterest, Upwork, and Dropbox. The platform helps organizations increase customer retention by 2x, reduce support tickets by 40%, and boost NPS by 18%. With their agentQ autonomous AI, businesses can ask natural language questions about their customer feedback and receive immediate, source-cited answers enriched with customer metadata. Headquartered in San Francisco with a global team, unitQ is on a mission to help every business turn customer feedback into forward momentum.
