Sprinklr is a publicly traded technology company (NYSE: CXM) that provides a unified customer experience management (Unified-CXM) platform for large enterprises. Founded in 2009 and headquartered in New York, the company serves over 1,900 enterprise clients globally, including 60% of the Fortune 100. Its platform is designed to consolidate customer-facing teams, tools, and data silos into a single system for real-time collaboration.
The company's core product is an AI-native Unified-CXM Platform. This platform is composed of several integrated suites, each focused on a distinct business function: a Service Suite for customer care, a Social Suite for social media engagement, a Marketing Suite for advertising and marketing operations, and an Insights Suite for research and analytics. The architecture aims to provide a unified view across all customer interaction channels.
Technical work at the company spans domains including artificial intelligence, social listening, and the development of its unified platform architecture. The company operates globally, with its primary geographic presence centered in New York and its enterprise customer base distributed worldwide.
